![]() ![]() ![]() For starters, it does not mount to the system, but attaches to a metal plate that they expect you to slide under the cash drawer and hope no one bumps it. This is truly an epic failure of industrial design, which amazes me, because it takes what has always been a simple solution (a simple lever and spring) and substitutes a ridiculous metal contraption that traps your finger when you lift it. The design of the paper currency spring hold downs is another point of contention. So now when you go to scoop out quarters, for instance, you're dropping some of them into the dimes. Rather than being oriented with each denomination next to each other like every other cash drawer in the known universe, this one is oriented so that the different sections for each coin are above each other in pairs of two, rather than next to each other. ![]() The change section of the cash drawer is ridiculous. Wires and cabled everywhere, despite "tucking them in" to the channels provided. The barcode scanner feels like it weighs about 3 ounces and will break if you hold it too firmly. Documentation is horrible, I keep getting a message that the Windows 10 Pro installed on the machine cannot be activated, and now the pin pad craps out, and you CANNOT complete a credit card sale without using their pinpad. If you want an efficient POS system, STAY AWAY! First, it's clunky as can be. 2019, I must say that the service I received in August 2020 was exceptional. Despite the initial difficulties outlined in my review of Nov. Knowing that this was either a hardware or OS problem and not a POS software one, and that the machine itself was still under warranty, I called tech support.ĭespite being in the midst of the COVID-19 epidemic and mere hours after Tropical Storm Isaias swept through NC, Tim from support called me back, connected remotely, repaired the USB controller, and did a run-through of the OS to ensure all was as it should be. Lo and behold, weeks after said cancelation, suddenly nothing connected via the USB was properly working. I had subscribed to the tech support for about 6 months, but since the bugs seemed to have been ironed out, I canceled it. ![]()
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